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Customer Support Executive

IBEX Global - A TRG Company

Summary

  • Industry
    Call Center
  • Total Positions
    20
  • Job Type
    Full Time
  • Job Shift
    Rotation
  • Job Location
    Karachi, Pakistan
  • Gender
    Male/Female
  • Age
    30
  • Minimum Education
    Bachelors
  • Career Level
    Entry Level
  • Minimum Experience
    Fresh
  • Currency
    Pakistan Rupees - PKR
  • Salary
    15,000-20,000
  • Require Travel
    No
  • Posted
    Jan 30, 2017
  • Apply By
    Apr 2, 2017

Job Description

o Brief description of the job:
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
o Working Hours: 9 hour shift

Desired Candidate Profile

o Requirements (Education): Bachelors qualified
o No. of Vacancies: 20+
o Skills & Abilities:
• Proficient with MS Office particularly MS Excel (Spreadsheet)
• Possess Knowledge of Call Centre Operations
• Must be flexible to work in shifts
• Excellent communication skills
o Age limit: 18 to 30
o Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
o Gender: Male & Female
o Job Shift: On Rotation
o Job Type: Full-time
o Salary: 14,000 to 18,000 per month
o Transport: Conveyance will be provided to females only, males own transport.
o Job Location: Karachi / Islamabad / Lahore
o Send us your CVs on: careers.pk@ibexglobal.com
*Email Subject should be “Customer Support Executive Domestic”